Class Withdrawal, Transfer, Prorate Policy

A Withdraw/Transfer/Refund Request form will need to be completed and submitted to the Parks and Recreation Department. This form can be found here.   

Refund Requests

Registration may be canceled up to 5 days prior to the scheduled class for a refund minus a processing fee of up to $20 depending on the method of payment. There is a $5 processing fee for payments made by credit card and a $20 processing fee if you paid check. Requests less than 5 days prior to the start of the class are subject to approval by the Recreation Coordinator. 

Transfer Policy

Transfers may be processed with no fee up to 5 days prior to the scheduled course start date. Requests less than 5 days prior to the course start date will need approval by the Recreation Coordinator. If a transfer is made to a class/program with a difference in fees, then either payment is due immediately at the time of the transfer, or a credit may be placed on the account to use towards future registrations. 

Prorate Requests

A prorated registration fee may be applied when a participant is joining / registering for a program after the start date or mid-session. The prorated amount to be charged is the fee for the remaining number of classes plus an additional per-class, administrative fee. Prorates may not be applied for participants with personal schedule conflicts or to those that have been attending all classes but did not register prior to the first day of class. *Not all classes/programs may apply. 

Canceled Classes and Programs

Classes and programs are subject to cancellation and a full refund will be issued upon request. This also applies to classes that may have been cut short for various reasons. If participants do not specifically request a refund, their fees paid will remain as a credit on their account for future registrations or until a refund is requested. 

Summer Camps with low enrollment will be canceled two weeks prior to the first day of camp.